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Library and Digital Support Lead

RNN Group • Full-time • Rotherham, South Yorkshire, England, United Kingdom • £32,515 / year • 7h ago

Library and Digital Support Lead

Hours; Full time (37 hours each week, all year-round)

Duration; Temporary until January 2028

Salary; £32,515 a year + benefits

Location; Rotherham College, Rotherham

About the Role

In 2026, our libraries are more than just book repositories; they are dynamic, multi-media learning environments. We are seeking a proactive, tech-fluent Library and Digital Support Lead to manage our physical and digital learning spaces at our Rotherham College campus, empowering students to become confident, independent learners.

As the Library and Digital Support Lead, you will bridge the gap between traditional library management and frontline digital support. Reporting directly to the Head of AI & Digital Innovation, you will ensure the smooth day-to-day operation of our campus libraries while collaborating closely with the Digital Hub team to create a seamless, unified student support experience.

This is a frontline leadership role where you will lead by example on our desks, act as a senior point of digital expertise, and oversee the daily workflows and staffing rotas for Learning Resource Coordinators. If you are a highly efficient administrator with advanced digital proficiency, a calm demeanour under pressure, and the confidence to make positive decisions in a fast-paced environment, this role is for you.

Key Responsibilities

Frontline Leadership & Supervision: Oversee the daily operations of the library space, managing staffing rotas and coordinating the work of Learning Resource Coordinators.

Unified Digital & Hub Support: Partner closely with the Digital Hub team to provide hands-on tech assistance. Serve as a senior expert in guiding students and staff through Microsoft 365, Google Workspace, printing, and digital research tools.

Induction & Onboarding: Lead the design and delivery of engaging induction programs to ensure new students and staff are confident navigating our physical collections, VLE platforms, and study spaces.

Resource Management & LMS: Utilise the Library Management System (LMS) effectively for the cataloguing, circulation, and meticulous organisation of all paper-based and digital resources.

Collection Development & Budgeting: Manage the full lifecycle of library materials; from identifying curriculum requirements and collaborating with academic staff to ordering new media and managing associated budgets.

Direct Student Coaching: Lead 1-to-1 support sessions and drop-in help desks to assist students in retrieving resources, evaluating data, and mastering basic IT literacy.

Environment Stewardship: Maintain a welcoming, productive, and safe independent learning environment by confidently managing student behaviour and noise levels.

Strategic Service Evolution: Take an active role in Library Service planning, incorporating emerging digital assets to ensure the library remains a modern, essential hub for academic success.

The Challenges You'll Tackle

Managing Conflicting Demands: You will need to expertly balance high-frequency, reactive frontline customer service with your long-term administrative, budgetary, and strategic responsibilities.

Behaviour Management: You must stay calm, objective, and maintain professional credibility when dealing with challenging student behaviour on frontline desks, setting a standard for your team.

Operational Versatility: You will pivot seamlessly between cross-campus coordination, technical digital troubleshooting, and traditional library administration.

Proactive Problem Solving: You will look beyond day-to-day enquiries, identifying student trends to create better self-help toolkits, video guides, and induction materials that mitigate "innovation fatigue."

You will…

We are looking for a reliable, highly organised leader who uses their professional credibility to build strong relationships with curriculum staff and students alike.

Library & Digital Literacy: Proven experience using Library Management Systems (LMS) alongside advanced proficiency in modern digital platforms (Microsoft 365, Google Apps, and online databases).

Supervisory Experience: Track record of managing small teams, handling workflows, and organising staffing rotas in a customer-facing or educational setting.

Student-Centric Approach: Passionate about student success, with the patience and communication skills required to coach individuals with varying levels of digital literacy.

Resourcefulness: A proactive worker who can manage procurement, budgets, and curriculum collaboration autonomously.

You will hold a Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake). Ideally you will also hold a Level 3 (or equivalent) qualification in customer service, information technology or library studies (or be willing to undertake).

We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply!

Department Info

Reporting to the Head of AI & Digital Innovation, you serve as the operational bridge between the Library Service and the Digital Hub Team. Your specialised lens focuses on creating a multi-media campus environment where independent learning thrives. By managing the people, the physical study spaces, the budgets, and the digital platforms simultaneously, you ensure our libraries remain a highly visible, well-organised, and essential component of the RNN Group student experience.

Our excellent benefits and rewards package:

Access to local government pension scheme (with employer contributions from 15.6%)
Up to 44 days annual leave per year including closure during Christmas period
Access to our gyms, restaurants and salons
Staff health & wellbeing and benefits schemes including in-house Occupational Health service
Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
Full, part time and flexible working hours available in many roles
Free Parking available at all of our sites
Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the teacher retention initiative
Recruitment Referral Scheme for all employees, worth £200 per referral made

What is the RNN Group?

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;

We are Inclusive,
We have Integrity,
We Deliver,
We are One Team.

We are OFSTED ‘Good’ (November 2022)

We celebrate diversity and are proud to be recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) model, fostering a supportive environment for all. We welcome applications from everyone regardless of background, proudly participating in the Disability Confident Scheme, and provide reasonable adjustments.

The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT).

As a newly designated Defence Technical Excellence College, RNN Group is proud to support the UK’s defence sector by developing the next generation of highly skilled technical talent.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.

The Group’s core operating hours are 8.30am-5.00pm (9pm on a Tuesday and Thursday during term time). You may be expected to work at any time during these hours to ensure business needs are met.

All candidates must have the legal right to work in the UK.

Closing date: Monday 23 November 2026 – if you are shortlisted for this post, you will be contacted within a week of the closing date.

If you require further information about this vacancy, please contact the HR department on 01709 722750 or recruitment@rnngroup.ac.uk

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