I.T Services Support Officer

Role Information:

Reference: REQ001398

Location: Filton Campus

FTE Salary: Up to £25,572.00 (Salary is dependent on qualifications and experience)

Contract Type: Permanent, Full Time

Working Hours: 37 hours per week

SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.

Financial Rewards and Benefits:

· Opportunity to make a positive impact within the community and on learners’ lives

· Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.

· Generous Annual leave entitlement plus the 8 bank holidays- 25 days corporate and support functions, increasing to 30 days after 5 academic years’ service (Full-Time Equivalent).

· Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.

· Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.

· Family friendly policies and a proven commitment to supporting flexible working practices

· Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme

· Free Annual Eye test

· All staff members can buy a TOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union

· Staff have access and supported to be part of inclusive or sustainable staff networks and communities

· Free car parking at all campuses (Except Queens Road Art School)

· Access to a wide variety of external health and wellbeing resources

· Subsidised onsite catering services including Costa Coffee

South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, construction to media, GCSE’s and A Levels to Honour Degree level programmes.

Our experienced and passionate staff work hard to help students and colleagues achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve “Outstanding” status after being classified as “Good” in our last inspection.

For more information, please visit https://www.sgscol.ac.uk/

Key Tasks and Responsibilities

1^st/ 2^nd line support
To undertake the deployment of hardware and software throughout the college
To assist in the effective operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, and in line with the IT Services Level Agreement.
To update the College’s IT hardware register, ensuring all equipment is accounted for and records are kept up to date.
To assist with the college asset registering and disposal of IT equipment taking into account applicable directives (WEEE)
A requirement to support technologies encompassing but not limited to desktops, laptops, tablets, print devices.

Beneficial Skills & Qualifications

· Minimum 1 years’ experience in a PC support Role

· 1^st line support experience

· NVQ level 3, A Level or equivalent in I.T. Maths and English GCSE (Grade A-D) or equivalent

· Strong working knowledge of Microsoft operating systems and desktop products

· The ability to analyse and solve problems in a timely fashion

· Team; The enjoyment of working closely in a cooperative effort with others

Please apply online by: Monday 8^th June 2026

Expected Interview Date: To be confirmed

If you have any queries please contact hrservicedesk@sgscol.ac.uk

SGS College is committed to safeguarding children and vulnerable adults and any offer of employment will be subject to a number of conditions including a requirement for providing satisfactory references. In line with KCSIE and having regard to all relevant guidance, a range of checks and online searches will also be conducted for successful candidates, and a satisfactory DBS Enhanced Disclosure will need to be obtained as a requirement of the job.

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