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Customer Service Advisor

The Sheffield College • Full-time • Sheffield, South Yorkshire, England, United Kingdom • £26,570 / year • 7h ago

£26,570 per annum (this will be pro-rata'd to reflect the hours worked)

30 Days Annual Leave (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period

Enhanced Employer Pension Contribution into Local Government Pension Scheme

About us

The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment — recognised through our 2026 Investors in Diversity Gold award and 3rd‑place ranking in the National Centre for Diversity’s 2025 Top 100 Most Inclusive UK Employers.

About the Role

There are two positions available for this role, one full time and one part time at 22.5 hours per week. The management are open to flexibility with these how these hours are split and preferred hours are to be discussed at interview stage.

As a key member of the Customer Services team, this role is responsible for providing exceptional and proactive support to staff, students, and external customers. The role ensures that all enquiries are handled professionally and efficiently, contributing to an outstanding customer experience. You will be expected to uphold the College’s standards and policies in delivering high-quality service while maintaining confidentiality and promoting the College's commitment to equality, safeguarding, and student success.

Main Responsibilities:

Manage the College switchboard, ensuring all calls are handled promptly and professionally
Arrange student appointment with departments such as Admissions, Student Funding and Careers
Process fee payments and issue student ID cards in a timely and accurate manner
Achieve key performance indicators for Student Central services, contributing to the College’s overall recruitment, retention, achievement, and success outcomes.
Maintain accurate electronic and paper-based records, ensuring data is up-to-date, particularly within the CRM and MIS systems, while managing customer information effectively.
You will be involved in supporting college open days, during the exam season student enrolment, and any other required events.
Represent the College at both internal and external events, providing a positive and professional image.
Assist in identifying opportunities for service improvements and support broader College objectives through proactive customer engagement.

If you want to find out more about the role please contact Clare O'Neil, Administration Service Manager - Clare.ONeill@sheffcol.ac.uk

What we can offer you

As the successful candidate, you will be offered a salary of between £26,570 per annum (this will be pro-rata'd to reflect the hours worked).

Alongside your salary, your pension is one of the most valuable benefits of joining the College. The Local Government Pension Scheme (LGPS), administered locally by SYPA, provides financial security in retirement and support for your loved ones.

Our Full Benefits Package

SYPA – with a generous employer contribution
Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period
Health and wellbeing, we offer
Employee assistance programme through Bupa
Occupational Health through PAM
Free eye tests for VDU users
Free parking is available at the majority of our campuses
Hybrid and flexible working opportunities
Continuous professional development opportunities
A people‑focused working culture where you can grow and thrive

Further information can be found on our Benefits and Career Development pages.

Disability Confident

We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact jobs@sheffcol.ac.uk

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant, we’re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Safeguarding

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding

Next Steps:

To apply: Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team at jobs@sheffcol.ac.uk CVs are currently not accepted.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Closing date: 12th of July 2026

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