Floor Operations Supervisor

Sandwell College • Part-time • West Bromwich, West Midlands, England, United Kingdom • £24,408 - £28,278 / year • 1w ago

We are seeking an operational leader to manage front-of-house operations and drive a high-performing service environment on a fixed term full time basis. Working closely with the Chef Manager, you will lead a team of service assistants, optimize floor efficiency, and ensure seamless coordination between the kitchen and dining areas. You will champion excellent customer service while maintaining rigorous health, safety, and food hygiene standards across all service points.

Key Responsibilities:

Manage staff rotas, handle sickness absence, assign floor sections, and train new team members
Conduct regular appraisals, assess staff performance, and resolve on-floor conflicts
Lead pre-service briefings, allocate daily duties, and provide hands-on support during peak hours
Maintain a welcoming environment, resolve escalated customer complaints promptly, and lead by example with professional service
Execute food safety procedures, maintain accurate SFBB records, and enforce strict COSHH, allergen control, and health and safety regulations
Monitor food portioning, presentation, and delivery speed against facility standards
Report equipment issues to the Chef Manager and support special hospitality bookings and college events

Skills, Knowledge and Expertise:

Basic Food Hygiene Certificate, Level 2 and 3
Willingness to support evening duties (e.g., open evenings, enrolment), work flexibly, and move between multiple sites at short notice
Working within a commercial or educational catering environment
Previous experience of managing a large catering team
Collaborative teamwork and strict adherence to kitchen health and safety procedures
Have strong organizational skills and attention to detail
Exceptional communication skills to facilitate daily alignment with the Chef Manager, lead staff briefings, and manage customer relations

Benefits:

✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

💆‍♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

📜 Free Will Writing – We’ve got your back with professional support for your future planning

💉 Free Flu Vaccine – Stay healthy and protected at no cost to you

🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.

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