Helpdesk Officer

The Sheffield College • Full-time • Sheffield, South Yorkshire, England, United Kingdom • £27,455 - £29,810 / year • 1d ago

Helpdesk Officer

£27,455 - £29,810

Package

SYPA – with a generous employer contribution

Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period

About us

The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment — recognised through our 2026 Investors in Diversity Gold award and 3rd‑place ranking in the National Centre for Diversity’s 2025 Top 100 Most Inclusive UK Employers.

About the Role

The Helpdesk Officer will provide the first point of contact for all estates maintenance requests, ensuring they are logged accurately, prioritised appropriately, and allocated to the Repairs Technician or contractors. The role will maintain the CAFM system, track job progress, provide updates to staff, and support reporting on service performance.

Main Responsibilities

Act as the first point of contact for all estates maintenance requests, via phone, email, or CAFM system.
Accurately log and categorise jobs, ensuring priority codes and Health & Safety issues are applied correctly.
Allocate work orders to the Repairs Technician, contractors, or site-based staff as directed by the Estates Maintenance Manager.
Monitor progress of maintenance jobs, chasing updates where required, and keeping requestors informed.

If you want to find out more about the role please contact Scott Calleja, Head of Estate Operations, Scott.Calleja@sheffcol.ac.uk

What we can offer you

As the successful candidate, you will be offered a salary of between £27,455 - £29,810 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role.

Alongside your salary, your pension is one of the most valuable benefits of joining the College. The Local Government Pension Scheme (LGPS), administered locally by SYPA, provides financial security in retirement and support for your loved ones.

Our Full Benefits Package

SYPA – with a generous employer contribution
Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period
Health and wellbeing support, including:
Employee assistance programme through Bupa
Occupational Health through PAM
Free eye tests for VDU users
Free parking is available at the majority of our campuses
Hybrid and flexible working opportunities
Continuous professional development opportunities
A people‑focused working culture where you can grow and thrive

Further information can be found on our Benefits and Career Development pages.

Safeguarding

We are an employer committed to safeguarding and promoting the welfare of students. Successful applicants will be subject to safer recruitment and pre-employment checks appropriate to the role, including online searches and, where applicable, Enhanced DBS, prohibition from teaching, Section 128 and other statutory safeguarding checks. Further details of our safer recruitment procedures, including the employment of ex-offenders, can be found here: Safeguarding.

Disability Confident

We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact jobs@sheffcol.ac.uk

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant, we’re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Next Steps:

To apply: Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team at jobs@sheffcol.ac.uk CVs are currently not accepted.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Closing date: Sunday 8^th November 2026

Please be aware – If we have a high number of applications, we may decide to close the vacancy earlier.

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