Student Support Officer

Sandwell College • Part-time • Birmingham, West Midlands, England, United Kingdom • £24,408 - £28,278 / year • 1w ago

We are looking for a Student Support Officer to join our Student Services team at our Cadbury College campus on a full time, fixed term (2026/2027 academic year), 39 week term time only basis to help create a safe, positive and supportive environment where every learner can thrive.

As a Student Support Officer, you will be a visible and positive presence around college, helping to promote Respect, Responsibility and Ready to Learn. You will build strong relationships with learners, encourage positive behaviour and attendance, and provide individual support and guidance when students need it.

Key Responsibilities:

Promoting a safe, positive and effective learning environment
Monitoring learner behaviour and designated areas
Supporting positive behaviour, attendance and respect
Building positive relationships with learners and providing individual guidance
Working closely with Student Attendance Officers to improve attendance
Signposting learners to appropriate support
Responding as a first aider when required
Maintaining accurate records of interventions and incidents
Encouraging learners to take responsibility for their attendance and behaviour
Working collaboratively with colleagues and following College policies and procedures

Skills, Knowledge and Expertise:

Recent, relevant experience in a similar role
Experience supporting learners in an educational environment
A commitment to creating a safe and positive learning environment
The ability to understand and respond to individual learner needs
The ability to produce clear and meaningful incident/accident reports
A willingness to undertake further training and continuing professional development

Benefits:

✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

💆‍♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

📜 Free Will Writing – We’ve got your back with professional support for your future planning

💉 Free Flu Vaccine – Stay healthy and protected at no cost to you

🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.

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