Student Services Manager

North Warwickshire and South Leicestershire College • Full-time • Nuneaton, Warwickshire, England, United Kingdom • £42,824 - £46,793 / year • 1d ago

The Position: We’re looking for a Student Services Manager

We are seeking an experienced and motivated Student Services Manager to lead our Admissions, Customer Service and Student Financial Support services across all college campuses.

This is a key operational leadership role responsible for delivering a high-quality, responsive and student-focused service. You will manage the end-to-end admissions process from application through to enrolment, ensuring accuracy, efficiency and alignment with recruitment objectives. In addition, you will oversee the effective administration of student financial support, including bursaries and Adult Learning Support (ALS), ensuring compliance with funding regulations and audit requirements.

You will lead and develop a high-performing team, drive service improvements, and provide high-quality management information and reporting to support strategic decision-making.

What skills are we looking for:

Strong leadership and people management skills, with experience of managing and developing teams
Excellent organisational skills with the ability to manage competing priorities and deadlines
Effective communication skills, both written and verbal, including report writing and presenting information
Experience of working collaboratively across departments and with external stakeholders
Analytical skills with the ability to interpret data and produce meaningful management information
A proactive approach to service improvement and problem solving

Responsibilities for the role:

Lead, manage and develop the Admissions, Customer Service and Financial Support teams to deliver high-quality student experience
Oversee the timely and accurate processing of student applications and enrolment activities
Manage bursary funds and student financial support, including budget monitoring and forecasting
Ensure compliance with funding regulations, audit requirements and relevant legislation
Monitor admissions data, application trends and conversion rates to support recruitment planning
Oversee Adult Learning Support (ALS) claims and maximise funding opportunities
Produce reports and management information for senior leadership on admissions, financial support and funding performance
Build and maintain effective relationships with internal teams and external partners
Identify and implement service improvements across student services functions

The Location: The post is based at Nuneaton but will require the successful candidate to work across all campus locations

If you would like to have an informal chat about the role, please contact Andy Howarth to arrange a quick call by emailing: andrew.howarth@nwslc.ac.uk

Why Should You Apply?

The pay range we’re offering is J (37-40) £42,824 -£46,793
Annual leave of 35 days, plus bank holidays and up to 5 additional closure days
Access to Local Government Pension Scheme with generous Employer Pension contribution
We offer great staff development opportunities
Family friendly policies and procedures

The deadline for applications is Sunday 10^th May 2026; interviews will take place on Friday 15^th May 2026.

**As part of the application process, you’ll be asked to complete a series of shortlisting questions. To strengthen your application, we recommend linking your answers directly to the person specification outlined in the job description. **

Equality, diversity, and inclusion are integral to everything that we do. We are committed to these values, and they are central to our mission. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment, please contact the recruiting manager.

We aim to support our employees in achieving a healthy work-life balance. We recognise that many of our employees have responsibilities and are committed to providing support for our employees. We are working hard to support flexible and new ways of working where possible and offer a wide range of benefits.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references’.

Shortlisting Process

Each question is scored by a minimum of 2 people on the interview panel. Those applicants with the highest overall score and meet the essential criteria for the role, will progress through to the interview stage and then their application form will be considered too.

'Please apply as soon as you can as we reserve the right to close this advertisement early if we receive a suitable number of applications.'

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