Referrals and Operations Co-ordinator

North Warwickshire and South Leicestershire College • Part-time • Wigston, Leicestershire, England, United Kingdom • £15,894 - £17,361 / year • 2h ago

Job description

The Position: We’re looking for a Referrals and Operations Co-ordinator.

Are you highly organised, calm under pressure and able to keep systems, people and information moving smoothly? Do you want to play a key role in launching a new provision that will make a real difference to young people’s lives?

We are looking for a Referrals and Operations Co-ordinator to join our new Engagement and Progression Provision at Wigston. This is a critical role in ensuring the smooth and compliant operation of the provision from referral through to onboarding, tracking, reporting and review.

You will coordinate referrals, support onboarding activity, maintain accurate records and dashboards, and help ensure the delivery team has the information it needs to make timely decisions and provide rapid support. This is an ideal role for someone who combines strong administration and data skills with professionalism, sensitivity and a clear understanding of the importance of accurate records and communication.

This role is offered on a fixed-term basis until July 2027, with the potential for continuation beyond this date, subject to organisational requirements and funding.

What skills are we looking for:

A strong organiser – you will be able to manage multiple processes and deadlines with accuracy and calm
A detail-focused administrator – you will understand the importance of secure, accurate and audit-ready records
A confident communicator – you will work professionally with families, partners and colleagues
A responsive operator – you will keep information flowing and support the team to act quickly where learners need intervention

Responsibilities for the role:

Coordinate referrals from partners and internal teams and maintain a clear referral pipeline tracker
Support onboarding and enrolment processes, ensuring documentation is accurate and compliant
Maintain learner records, consent forms, support information and relevant evidence
Produce and update trackers for attendance, punctuality, engagement and interventions
Coordinate timetabling information and support the organisation of inductions, reviews and information events
Identify early risk indicators and escalate concerns appropriately to the Curriculum Area Lead and wider team

The Location: The role is based at our Wigston Campus.

If you would like to have an informal chat about the role, please contact Alex Lindsay to arrange a quick call by emailing: alex.lindsay@nwslc.ac.uk

Why Should You Apply?

The pay range we’re offering is:

Grade F, points 21–24 (£26,732 - £29,199) pro rata for 0.6 FTE

Annual leave of 25 days, plus bank holidays and up to 5 additional closure days, pro rata
Access to Local Government Pension Scheme with generous employer contribution
We offer great staff development opportunities
Family friendly policies and procedures

**As part of the application process, you’ll be asked to complete a series of shortlisting questions. To strengthen your application, we recommend linking your answers directly to the person specification outlined in the job description.**

Equality, diversity, and inclusion are integral to everything that we do. We are committed to these values, and they are central to our mission. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment, please contact the recruiting manager.

We aim to support our employees in achieving a healthy work-life balance. We recognise that many of our employees have responsibilities and are committed to providing support for our employees. We are working hard to support flexible and new ways of working where possible and offer a wide range of benefits.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references’.

'Please apply as soon as you can as we reserve the right to close this advertisement early if we receive a suitable number of applications.'

Shortlisting Process -

Each question is scored by a minimum of 2 people on the interview panel. Those applicants with the highest overall score and meet the essential criteria for the role, will progress through to the interview stage and then their application form will be considered too

Related Jobs

Apply