We are seeking a proactive and dedicated Community and Student Support Officer to help create a safe, inclusive, and positive environment across our college campus and surrounding community. This is a highly visible and engaging role, focused on supporting student wellbeing, promoting positive behaviour, and strengthening relationships between the college and the local community.
The role is a fixed term position (term-time only), until the end of the current academic year and will involve regular movement across the campus, including outdoor patrols, as well as occasional evening and weekend working to support college events. You will also engage with external community stakeholders on an ongoing basis, helping to build strong partnerships and enhance the student experience both within and beyond the college.
Key Responsibilities
- Conduct regular patrols across the college campus to monitor student behaviour and promote a safe, respectful environment
- Act as a visible and approachable presence, offering guidance, reassurance, and support to students and staff
- Build and maintain positive relationships with local businesses, community members, and external stakeholders
- Observe, record, and report incidents of misconduct or safety concerns in line with college policies
- Support initiatives that enhance student engagement, safety, and wellbeing
- Work collaboratively with internal teams, including Student Services, Security, and Pastoral staff, to address and resolve concerns
- Attend relevant training and professional development, particularly in safeguarding and student support
Skills, Knowledge and Experience
Essential
- Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of people
- Strong observational skills and the ability to respond calmly and effectively in challenging situations
- Ability to work both independently and as part of a team, using sound judgement and discretion
- Strong organisational skills, with the ability to maintain accurate records and reports
- Professional, approachable, and empathetic manner
- Strong commitment to equality, diversity, and inclusion
- Proactive, resilient, and solution-focused
- Passionate about supporting students and contributing to a safe and welcoming environment
Desirable
- Experience in community engagement, public-facing roles, or similar is advantageous
- Knowledge of safeguarding practices; experience working with young people is highly desirable
Benefits
✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
💆♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
📜 Free Will Writing – We’ve got your back with professional support for your future planning
💉 Free Flu Vaccine – Stay healthy and protected at no cost to you
🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.
