About The Role
East Kent Colleges Group are looking to appoint an IT Support Technician to join the Technology Team. You will join the front-line team and be responsible for operational support of all College IT used by the Group, across six Colleges and two business units daily.
Key Details:
- Base location: Sheppey College including EKC Secondary School. (This is a multisite role and so you will cover all 6 college sites)
- Hours per week: 37
- Weeks per year: 52
What does a typical day look like?
- Provide operational support for all College IT
- Providing appropriate support for staff and students using these systems on a front-line basis
- Improving the self-service for the Group and providing an outstanding experience for all users on all platforms.
You will report to the Digital Services Team Leader and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you!
Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:
- Competitive salary and holiday entitlement
- Access to 100's of online discounts via our Rewards Scheme (Inc. Restaurant, Grocery, Retail, Gym, Holidays)
- Access to cycle to work, car leasing and tech purchasing schemes
- Generous pension scheme - 18% employer contribution
- Being part of a company with a Eco-Sustainability focus of being Net-Zero
- Time off for your child's first day at school, moving home and for interviews
- My 10 Days initiative - bid for up-to 10 days off work to pursue voluntary work
- Being part of Community Days and Annual Staff Celebration Day
About You
We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. The successful candidate will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.
The Ideal candidate will have a working knowledge of and practical experience in Windows 10 and 11, in addition to Android and Apple devices. Ideally experience to include configuration settings on both server and end user. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.
Previous experience dealing with supporting end users with technology issues. installing and configuring hardware/software and providing user training would be an advantage.
No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.
If you are interested in an informal chat about the role, or have any queries, please email us on jobs@ekcgroup.ac.uk