Skills
Case Management, Administrative Support, Policy & Procedure Compliance, Right to Work Assessments, Eligibility Determination, Data Analysis & Investigative Research, Decision-Making, Quality Assurance & Auditing, GDPR & Sensitive Data Handling, SLA & High-Volume Workload Management, Stakeholder Communication, Problem Solving, Time Management, Attention to Detail, Teamwork & Independent Working, Customer Service & Complaint Resolution, Conflict De-escalation, Inbound Call Handling, Delivery & Order Issue Resolution, Inventory Coordination, Risk & Safety Awareness, Microsoft Excel, Microsoft Word, Microsoft Outlook, Database & Case Management Systems (Pega, CID, Atlas, Warehouse, Boom, Clarify), Spreadsheet & Tracker Management, Digital & Physical Filing Systems
About
I am a motivated and detail-oriented professional with experience across the Civil Service, higher education, and customer-focused environments. I have a strong background in casework administration, data handling, and policy-driven decision-making, developed through roles at the Home Office and Sheffield Hallam University. I am confident in managing high-volume workloads, investigating complex cases, ensuring GDPR compliance, and delivering accurate outcomes within strict service level agreements.
My experience includes processing sensitive Right to Work cases, assessing international student applications, maintaining government databases, and providing high-quality customer support in fast-paced environments. I am highly proficient in Microsoft Office, particularly Excel, and known for my strong communication skills, analytical approach, and ability to work both independently and within a team.
I hold BTEC Level 3 qualifications in IT and Business (Distinction grades), alongside a Duke of Edinburgh Bronze Award, demonstrating both academic achievement and personal commitment. I am seeking a stable, long-term role where I can contribute effectively, continue developing professionally, and build a lasting career within a structured organisation.
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