Romana Rafi

Skills

Data Input
Data Maintenance
Customer Service
Microsoft Office
Training
Communication Skills
Written skills
Minute taking
Documentation
Independent working
Projects and planning
Civil Service

About

I have been working as a Case Administrator for 2 years and I’d love to bring my ability to your team. The company has caught my eye due to their emphasis on providing a high quality of services and working as a team to create the best experience for colleagues and clients. In my previous position I have been able to gain adequate customer service skills and administration skills. This includes face to face, over the phone and administration for the company. Using these experiences has allowed me to have clear verbal and written communication with clients and colleagues. I have also been able to gain computer and administration skills which has been gained during my experience in the Probation Service and my education. I have used applications like Word, Excel, PowerPoint, Sway, HTML code and WordPress. Due to a good understanding in computing skills and being capable of adjusting quickly, I was advised to train new comers to the administration world.
My first experience was an Assistant manager role, this would consist of retail management and managing employees. For example, training employees and having involvement in HR tasks.
The training would consist of assessments and practical tasks. My role had included learning and development, recruitment and training. Due to the effectual training given to employees, this had allowed the employees to work in larger companies.
Furthermore, my experience would benefit this company considerably as my skills had created a major success and growth to the previous company especially in the difficult years of the pandemic. My work experience has also allowed me to work with a variety of age groups, this is advantageous to the company as consumers use services of a company which have employees that are considerate and sympathetic. My skills have provided a high standard of quality customer service and the ability to have high attention to detail in administration.
These skills give an edge over other candidates as these are skills are developed gradually and many candidates do not develop these skills quickly or efficiently. In my experience it was important to maintain attention to detail, confidentiality in both in products and in customer service. Lack of efficient services can drive the consumers away and would create an unfriendly and negative environment in the company and outside the company.
In addition to this, I have also worked for the BT call centre in Accrington which has allowed me to go through systems and take countless calls from customers. These calls would consist of difficult calls and pursuing new customers. I have been trained to use countless systems which were Excalibur, Compass Plus, Agent.com and Consumer.com. In this experience, taking countless calls has given me more confidence to have in depth and enjoyable conversations. It has shown me ways to persuade and motivate customers to buy countless products. This role also included admin and note taking every customer call. Even though, I had worked there for only a couple of months I was given the full training and coaching which is unforgettable and helpful for future roles. I was able to reach the top 5 sales advisors in my team.
I have also previously worked as a Stock Coordinator at Next. This role involves precision and organisation in a quick paced environment. I have dealt with the admin, audits and management
of stocks. This has increased my attention to detail and making sure all items for customers are transferred and sent through deliveries.
In my current role, I have been able to expand my knowledge and skills within administration.
This includes, booking meetings, minute taking, documentation, reception tasks, keeping all private confidential systems up to date. I have taken part in many projects in the HM Prision & Probation Service, which includes SDS40, PRARR, FTR48. These projects have a big impact on the community and its prisons. Moreover, I have had to be very precise with the information I have worked with, this is due to the Police, Probation and other agencies involved in the case and having access to the information I input in the system. I have also used applications like Power BI and have had atleast 2 years of experience using this application. This was used to help amend the system if data was missing. Furthermore, in my current work place, I have also worked on the reception desk and have had frontline experience with individuals who have come out of prison.
The company has attracted my attention due to the similarities of my current role and wanting a new work environment with value and meaning. I had perceived that my skills had matched a lot of what the companywas looking for. Due to the similarities, I was ecstatic to see that I had finally found the job that is I am looking for. The company’s culture and morals certainly match with other company’s I have been working with in the past and knowing this it creates an easier way for me to settle in and become a part of the team. It is evident that the company is fond of maximising the performance of employers and show motivation and encouragement towards employers. This is the type of environment that I want to work in especially long term. I am a great believer in approaching every project collaboratively, so when I had spotted a post opening with this organisation I was very eager to apply. I like working as part of a team to reach a shared objective, and I am certain that my experience in managerial roles has me equipped for this position. I am excited to join this incredible team as a valuable member.
Furthermore, this attracted me to the position with your organisation because I believe I will flourish in an environment where innovation is at the centre of all we do. I hope to gain more knowledge and develop my understanding about the company.
In conclusion to this, my experiences and skill sets have qualified me to be a productive team member. I look forward to any opportunity to discuss the position and what I can for your
company.
I feel that my vision and beliefs are in line with the company brand, and that I would be a good match for your firm. I am looking for a yearly rate of 23,000 - 25,000.
Thank you for taking time to review my application. I’m available through email
(romanarafi5@gmail.com) and mobile number (07733580717) should you need further
information.