Skills
Business Analysis
• Requirements elicitation, analysis, validation, and documentation
• AS IS and TO BE process analysis and improvement
• Stakeholder analysis, engagement, and workshop facilitation
• Business process optimisation and benefits realisation
• End to end requirements traceability and change control
Agile and Waterfall Delivery
• Agile delivery including user stories, acceptance criteria, backlog refinement, and UAT support
• Waterfall delivery including BRDs, structured requirements catalogues, and governance artefacts
• Close collaboration with Product Owners, delivery teams, and business stakeholders
Process and Modelling
• BPMN process modelling
• User journey mapping and service design
• Root cause analysis and problem definition
• Decision tables and business rules documentation
Data and Systems Analysis
• Data quality analysis, data profiling, and data mapping
• CRM systems analysis including Salesforce
• Support for data migration and system integration initiatives
• SQL for basic data validation and analysis
• Power BI for reporting and insight generation
Tools
• Jira and Confluence
• Microsoft Excel
• Power BI
• Miro and Visio
Governance and Professional Skills
• Experience working in regulated environments
• Strong analytical, problem solving, and communication skills
• Ability to bridge business and technical teams
• Organised, proactive, and delivery focused
About
I am an experienced Business Analyst with over five years of delivering digital transformation and process improvement initiatives across banking, insurance, and asset management organisations. I have a strong track record of working in regulated environments, partnering closely with business and technical stakeholders to deliver solutions that create measurable value.
In my current role, I support the mobile banking personalisation programme, focusing on improving customer journeys and reducing friction in high drop off areas. My work involves AS IS and TO BE analysis, requirements elicitation, user story definition, and close collaboration with Product, UX, Engineering, and Compliance teams. One of the features I supported increased customer engagement by approximately twenty five percent and reduced navigation related support queries.
Previously, I worked on a large scale CRM modernisation programme, supporting the migration from legacy systems into Salesforce across Sales and Marketing. I led requirements analysis, data mapping, and data quality improvement activities, contributing to an improvement of around thirty percent in operational efficiency and enabling more effective client segmentation and reporting.
I have experience working in both Agile and Waterfall delivery environments. In Agile settings, I collaborate with Product Owners and delivery teams on backlog refinement, sprint planning, and acceptance criteria validation. In more structured environments, I manage full requirements catalogues and maintain end to end traceability. I am BCS certified in Business Analysis Practice and Requirements Engineering and I am particularly motivated by bridging the gap between business goals and technology to deliver customer centred, data driven solutions.
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