Mildred Kido

Skills

Key Skills & Competencies
✔ Bilingual Proficiency – Fluent in German and English
✔ Customer Service Excellence – Experienced in handling high-volume customer interactions via phone, email, and chat
✔ Human Resources & Recruitment – Strong understanding of HR processes, GDPR compliance, and employee relations
✔ Problem-Solving & Conflict Resolution – Ability to resolve complex customer and HR-related issues efficiently
✔ Stakeholder & Vendor Management – Experience collaborating with cross-functional teams and external partners
✔ Process Improvement & Administration – Skilled in HR data management, recruitment, and knowledge base development
✔ Time Management & Multitasking – Ability to juggle multiple priorities while maintaining high service quality
✔ IT & Technical Literacy – Familiar with CRM systems, HR software, and Microsoft Office Suite

Achievements & Work Experience
🔹 German Speaking Customer Associate | Tech Mahindra (Klarna) – Successfully supported German-speaking customers, resolving payment, order, and account inquiries while ensuring GDPR compliance. Contributed to service improvement initiatives based on customer feedback.

🔹 Business Development & Customer Service Roles – Developed strong skills in lead generation, sales, and account management in previous roles at Alpha Card Compact Media Ltd, FOD Mobility Group, and Ecco Safety Group.

🔹 Managing Owner | McK Recruitment Ltd – Founded and managed a recruitment business, overseeing client engagement, talent acquisition, and business development.

🔹 HR & Recruitment Expertise – Applied HR knowledge from my MSc studies to provide recruitment support, stakeholder engagement, and employee relations assistance.

🔹 Cross-Industry Experience – Worked in e-commerce, recruitment, manufacturing, finance, and mobility services, allowing me to adapt to various work cultures and industries.

About

I am a dedicated Human Resources and Customer Service Professional with a Master’s degree in Human Resources Management (CIPD accredited) from the University of Bradford. With a strong background in customer service, business development, and HR-related roles, I thrive in fast-paced environments that require excellent communication, problem-solving, and interpersonal skills.

Having worked in customer service, recruitment, and HR support, I am passionate about delivering exceptional employee and client experiences. My bilingual proficiency in German and English has allowed me to engage with diverse clients and stakeholders across various industries, including finance, e-commerce, manufacturing, and mobility services.

I am a highly adaptable individual with a keen eye for detail and process improvement, ensuring that both customer and employee concerns are handled efficiently. My previous roles have honed my ability to work in cross-functional teams, manage complex administrative tasks, and provide tailored HR and customer support solutions.