Charlotte Jones

Skills

Operational coordination & learner journey management
Quality assurance (L4 IQA) & compliance monitoring
Stakeholder engagement (employers, learners, internal teams)
Performance tracking, data reviews & timely completions
Team support, mentoring & onboarding
Safeguarding, wellbeing and learner support
MIS/LMS usage, audit readiness & documentation accuracy
Curriculum planning & delivery oversight

About

Quality and operations‑focused professional with extensive experience across FE, apprenticeships and training providers. I have a strong background in teaching, learning and assessment quality, assurance and improvement, alongside a clear commitment to safeguarding and inclusive practice. I work calmly and collaboratively across teams, supporting staff and learners while maintaining clear standards and compliance. I am seeking a quality or operations role where I can contribute to improvement activity and continue to develop at management level.