Role: EAG Adviser (Enquiries, Advice and Guidance)

Hours: 37.5 per week 8am – 6pm on a rota basis

Contract: two roles available - one 6 months fixed term, and one permanent

Salary: up to £28,039 per annum

Note: Please note we are only able to accept applications from candidates who do not require visa sponsorship. This is an office based role located on-site at Plumpton College, near Lewes. If you are interested specifically in the permanent or fixed-term opportunity, please make this clear within your application. We reserve the right to close this vacancy early if we receive strong applications ahead of the closing date.

Are you a people-person with a knack for clear communication and efficient multitasking?

Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll play a vital role in guiding prospective students and providing them with accurate, friendly, and timely information about our college offerings.

Why Join Us?

Engaging Environment: Be the first point of contact for students, parents, and schools, creating lasting impressions.

Team Culture: Join a supportive team that values ambition, professionalism, and continuous learning.

Professional Development: Enjoy ongoing training to advance your skills and career with us.

What You’ll Do:

Answer enquiries across multiple platforms – in person, by phone, and online.

Provide detailed information on admissions, fees, and available courses.

Support our admissions team, ensuring applicants experience a smooth journey through our processes.

Collaborate with internal teams and attend college events as our ambassador.

What You’ll Need:

Experience in high-volume customer service.

Strong organisational skills with the ability to meet deadlines in a fast-paced environment.

IT proficiency, including Microsoft Office and database management.

Flexible work approach, including occasional evenings and weekends.

Here’s what you’ll get by joining our team:

At Plumpton College, we live our values—Ambitious, Professional, Enterprising, Passionate, Supportive—in everything we do

We offer a competitive salary alongside a generous benefits package, including up to 30 days’ annual leave plus bank holidays (pro rata), and up to 5 efficiency days at Christmas. Staff are enrolled in the Local Government Pension Scheme and have access to comprehensive CPD opportunities and in-house teacher training where applicable. As a Disability Confident Committed employer and a signatory of the Menopause Pledge, we are proud to foster an inclusive and supportive workplace.

New colleagues benefit from a structured induction and a supported six-month probationary period, as well as a strong coaching culture with in-house L5 trained coaches.

Employees also enjoy a range of lifestyle and wellbeing benefits such as eligibility for a TOTUM card and Blue Light Card, free eye tests, free use of our onsite gym, cycle-to-work scheme, discounted Plumpton wine and courses, free onsite parking, and an Employee Assistance Programme.

Our commitment to staff wellbeing and community is further demonstrated through regular networking events, active EDI and Sustainability committees and social events at Christmas

📩 Apply today – we may close early if we receive strong applications!

If you would like any information available in a more accessible format, please email recruitment@plumpton.ac.uk

We reserve the right to call candidates to interview/withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.

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EAG Adviser (Enquiries, Advice and Guidance)

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