Estates HelpDesk Administrator

City College Plymouth • Full-time • PL1 5QG, Plymouth, Plymouth, England, United Kingdom • £25,948 / year • 8h ago

Full Time | Short Term Temporary| £25,948 Per Annum

Who we are

Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of. Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning. These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.

As one of the country’s largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future. We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.

The Role

In this vital role, you will act as the first point of contact for all incoming repairs and maintenance requests for the department, you will oversee the helpdesk to log and track service requests, assign tasks to the appropriate teams or contractors, and ensure timely resolutions. Escalating any unresolved issues to uphold a consistently high standard of customer service.

Your ability to stay highly organised and manage your time effectively will be key to ensuring everything runs smoothly and strong communication skills are essential, as you will liaise with contractors, college department staff, and internal estates teams to coordinate maintenance and repairs efficiently.

Working closely with the Estates Officers, Assistants and Administrators, you will play a pivotal role in fostering a supportive and well-organised environment.

Your positive attitude and willingness to go the extra mile will help ensure the facilities are welcoming and well-maintained for all users. This is a fantastic opportunity for a dedicated, self-motivated individual eager to make a meaningful impact while furthering their professional development.

What Will You Bring to the Role

Handling: The Estates HelpDesk Administrator must act as the first point of contact for repairs and manage a variety of dynamic tasks simultaneously. The role requires high organisation and the ability to handle multiple service requests and administrative duties efficiently

Perceptiveness: The role involves constant liaison with contractors, college staff, and internal estates teams to coordinate maintenance. Strong communication and a positive attitude are vital for fostering a supportive environment and providing high-standard customer service.

Focused: The Administrator must log and track service requests accurately and ensure timely resolutions. This requires the ability to tune out distractions and manage time-sensitive situations appropriately.

Determination: Ensuring repair work is completed on time and to the required standard often involves following up on outstanding issues and overcoming obstacles. This role requires a self-motivated individual dedicated to making a meaningful impact.

Benefits

City College Plymouth will offer you;

Holiday: 29 days plus bank holidays and College Closure over Christmas.
Career development opportunities.
Generous contributions towards your pension.
Free tea, coffee and lunch in our dedicated staff lounge.

How we recruit

We aim to recruit based on potential, not experience. We are interested in seeing your behaviours in action and how they will help you become successful at City College Plymouth, giving everyone the opportunity to show their potential, regardless of background or experience.

After completing our online application form, you will be asked to complete an online assessment within a few days of this Vacancy closing. This assessment asks you no questions at all. Instead, it observes your behaviour and natural strengths in action, with a series of engaging, intuitive tasks. You will receive a report outlining your behaviours once you have completed the assessment, regardless of whether you progress to the next stage or not, providing you with some feedback.

The College welcomes applications from service leavers and the Armed Forces community, and supports those service leavers who are Reservists in any of the Armed Forces.

The College reserves the right to close this advertisement early if sufficient applications have been received.

Related Jobs

Assessor - Business

City College Plymouth • Full-time • PL1 5QG, Plymouth, Plymouth, England, United Kingdom • £29,355 / year • 2d ago

Education Administration

2d ago

Apply

MIS Compliance Officer

City College Plymouth • Full-time • PL1 5QG, Plymouth, Plymouth, England, United Kingdom • £25,948 / year • 2d ago

Education Administration

2d ago

Apply

Estates Cleaner

City College Plymouth • Part-time • PL1 5QG, Plymouth, Plymouth, England, United Kingdom • £14,025 / year • 2d ago

Other

2d ago

Apply